The Audio Hub will prompt you to update the headset. Hold down the MODE button while connecting the other end of the USB Cable into your computer USB port. (If it turned on, power it OFF again, and make sure it stays off.)Ĭonnect the small end of the USB Cable to the Headset's USB-C port. Make sure the headset is still powered OFF. Open the Turtle Beach Audio Hub application on your Windows PC or Mac computer.Ĭonnect the Stealth 600P Gen2 transmitter to a USB port on your computer. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our support site.ĭo this it worked for me *** Start this process with the Headset powered OFF and its USB cable disconnected at both ends. Live Chat is available between 9:30 AM EDT and 4:30 PM EDT from Monday through Friday. This link can also be used to access their Live Chat service. The team's contact form can be found at the link below. If you have already tried that out without success or are unable to make an attempt at what we've suggested please take the time to get in contact with our Support Team so they can lend a helping hand with further troubleshooting or, if need be, look in to assisting with replacement service under your headset's warranty. Sorry to hear about your experience u/CertifiedWildman,ĭo you encounter the same inconvenience if you use connect the headset & its USB transmitter to different USB ports on your PC? How about if you use a different USB cable for the headset, or a completely different PC/laptop?
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